ESP wants visitors to its website to know that we are just as concerned as you are about the privacy of any personal information that you may choose to provide us ("Personal Information").
Personal Information is any information about you and may include your name and address, date of birth, details of betting transactions and account transfers and any other information you may wish to provide.
ESP is endeavouring to ensure that our business practices that involve the use of your Personal Information are compliant with privacy regulations in the countries where we operate.
How is your Personal Information collected by our website?
Personal Information may be submitted on our website in two areas:
If you do provide your name and address on the public area of this website in order to request information about our products and services, you may voluntarily provide additional personal information. You will be asked to provide your personal information in this area for the purposes of registering with ESP and opening an account with us.
If you are already one of our customers and have opened an account with us, you must use a password to enter the ESP website. A "session cookie" and “authentication cookie” is used to enable you to leave and re-enter our website without re-entering your password. Our web server will record the pages you visit within our website.
To ensure a good quality of service we may monitor and record any communication you have with us whether in writing, by phone or by electronic mail. E-mail is not encrypted to / from either the public or private areas of this website. ESP recommends that with the exception of your name you do not send us Personal Information by e-mail, but that you do communicate with us via the email you have registered in your account. Any information that you transmit to us is transmitted at your own risk.
How your Personal Information will be used?
ESP will process your Personal Information in order to allow you access and make use of our website, to allow you to participate in the services offered, to administer your account, to maintain our accounts and records, to monitor website usage levels and the quality of the service we provide and to inform you, from time to time, about products and services that we consider may interest you and for related purposes.
If you do not wish to receive future marketing, promotional or sales material from ESP, you may notify us that no further material be sent to you. Our contact form is on the Feedback page. ESP will as soon as reasonably practicable after receiving your request, remove your contact details from our marketing database.
ESP will also retain such information and may analyse it in order to investigate any actual or suspected criminal activity or, in respect of any event featured on our website, any threat to the integrity of that event and/or breaches of the rules of that event as laid down by the relevant governing (including sporting) bodies. All rights in the manner of recording your Personal Information held by ESP (including copyright and database rights) are and shall remain its property.
Betting data relating to users will be recorded and may be actively monitored for which purposes all users hereby consent.
To whom and where Personal Information may be disclosed?
Your Personal Information may, for the purposes described above, be transferred or disclosed to any company within the Group or, subject to appropriate agreement to third parties, for the processing of that Personal Information on our behalf. The Group may, from time to time, retain third parties to process your Personal Information for the purposes listed above and such processing will be governed by a contract in the form required by law.
Where required by law, your Personal Information may also be disclosed to an applicable governmental, regulatory, sporting or enforcement authority. Additionally, in circumstances where we deem it appropriate, your Personal Information may be disclosed to any regulatory authority (whether at the request of such authority or otherwise), which has issued ESP with a gambling operating licence.
Your Personal Information may also be disclosed to any regulatory or sporting body in connection with policing the integrity or enforcing the rules of a sport or game and/or prevention and detection of crime and with whom the Group has agreements (Memoranda of Understanding or "MOUs") from time to time for the sharing of such data and where the Group considers that there are reasonable grounds to suspect that you may be involved in a breach of such rules or the law, have knowledge of a breach of such rules or the law or otherwise pose a threat to the integrity of the relevant sport or game. Those bodies may then use your Personal Information to investigate and act on any such breaches in accordance with their procedures.
In connection with the above purposes it may be necessary, or a legal requirement, for ESP to disclose information to entities located in countries outside the UK, and the EU in each case in accordance with appropriate technical and organizational security measures.
By agreeing to this policy, by use of the ESP site or otherwise, you agree that ESP may store and use historical data relating to you and your account(s) for the purposes outlined in this policy.
MOUs may have been entered with other organizations the details of which are available on request.
By providing your Personal Information and registering with us or logging on with us when you enter our website, you explicitly consent to the Group processing and disclosing your Personal Information for the purposes, and otherwise in the manner set out in this policy, or as otherwise provided in accordance with the Terms and Conditions.
If you wish to qualify, vary, modify or limit your consent in relation to marketing communications or in circumstances where any processing of your data is likely to cause damage or distress or such other circumstances as the law allows then you may do so by notifying us in writing. Our contact form is on the Feedback page.
Again, you can contact us by going to our Feedback page.